Refund Policy

Last updated: August 2026

1. Subscriptions

If you're not satisfied with a paid plan, contact us within 7 days of your initial purchase at support@gradelys.app for a full refund. After 7 days, subscription payments are non-refundable, but you can cancel anytime to stop future billing — you'll keep access through the end of your current billing period.

2. Scan recharge packs

One-time scan recharge packs are non-refundable once credits have been used, but unused packs can be refunded within 7 days of purchase.

3. How refunds are processed

Refunds are issued to your original payment method via Whop, our payment processor, and typically appear within 5–10 business days depending on your bank.

4. Chargebacks

Please contact us before filing a chargeback with your bank — we're happy to resolve billing issues directly and quickly.

5. Contact

Billing questions? Email support@gradelys.app.